1.Why is it important to correctly use the correct Reply, Reply All, CC, BCC, and Forwarding options?
So e-mail is not sent to the wrong person
2.Why is it a bad idea to use capital letters to emphasize a point in an e-mail?
It looks like your shouting
3.What are three types of electronic communication that contribute to inbox overflow?
Jokes, Junk mail, Hoaxes
4.If you spread information around in an e-mail that harms a person or an organization, but it is true, it is gossip. If you spread information that harms a person or an organization and it is false, it is ____.
Libel
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